“When I try to send a word file to my boss in WeChat, but it told me send fail. What happened? I used to send files successfully. Can someone help me solve my problem?”
WeChat app is popular among users as it allows to share files like photos, videos, words, excels, etc. But sometimes you may suffer from the trouble as above user that fails to send files. If you are in the trouble and now you are in the right place. In this post, we will analyze the reasons that cause this trouble and give you some solutions. Keep on reading.
Reasons of WeChat Fails to Send Files
WeChat fails to send files may caused by these reasons:
The size of the file is too large. You need to know that the file size that you can send is limited. So when the files you select to send are oversize, they will be unable to be sent successfully.
The network connection you are using is too bad. Sending files always requires a stable network connection. That means the files cannot be sent when you connect your phone to a weak Wi-fi or phone data.
The storage space of the WeChat is too small to send the data. While sending files on WeChat, both your WeChat space and the receiver’s usable storage space must be sufficient or the sending process cannot proceed smoothly.
How to Fix WeChat Fails to Send Files
According to the reasons that caused WeChat fails to send files, below we list some solutions to fix this problem.
Use Weiyun to send files over 25MB or 5 minutes
When the files you elect to send is over 25MB or 5 minutes, you can select to reduce the file size. But if you do not want to cut down the file, you can ask Weiyun to help you. This is a cloud service developed by Tencent. It can help you to send the files over 25MB or 5 minutes on WeChat.
-On Windows or Mac computer, you can:
1.Launch Weiyun on your computer and then log in the service with your WeChat account by scanning the QR code.
2.Click on the blue add button and select to upload the files from your computer.
3.Then you can choose the files that you want to upload on computer and click on the blue button in the pop-up window to begin the uploading process.
4.When the uploading finishes, you can select the item you want to send and tap on the share button on the top pane.
5.Now you need to copy the link by clicking the blue button.
6.After that, you can go to WeChat and tap on the contact that you want to share the file with. Then paste the link and click the send button to send it.
-On Android or iPhone, you need to:
1.Download and install the Weiyun App on your mobile phone.
2.Tap on the Add button at the bottom menu and select the document icon. Then you can choose the file you want to upload on your phone.
3.Next, elect the file and tap on the blue button to upload the file to cloud.
4.At last, you can go to the file and tap on “…” icon to choose the option send to the WeChat conversation.
Free up WeChat space
If the file you want to send is less than 25MB or 5 minutes but still fails to be sent, the usable space of WeChat might be insufficient in this case. So here, you are suggested to manage the chat history on your WeChat.
1.Click on Me> Settings> General> Manage Storage on your WeChat.
2.Then you can see the used and available storage on the interface.
3.Now click on Manage Storage and then select Manage Current WeChat Chat History in this section.
4.The final step is to find and choose the chat history that is useless or less important and then delete it.
Connect your phone to a stable network
If the WeChat cannot send files problem is caused by the poor network connection, it would be easier to fix the problem. You can simply swipe down the screen of your phone and then tap on the Wi-fi or phone data icon to disable the network first. After a few seconds, you can click on the icon again to turn it back on. Or you can choose to connect a new network to your device to ensure the smooth sending process.